Job Opportunities

This position functions with independent judgment within established procedures, policies, and guidelines, applying existing protocols consistently, modeling organizational values, and escalating matters beyond defined authority to the Director of Patron and Event Services.

Requirements
Two (2) years working with public, retail, or customer service experience. Experience in performing arts industry preferred.

Schedule and Start Date
Full-time. Regular office hours. Desired start date no later than June 16th.

Compensation: $19.50 – $22.50/hour; plus benefits package

How to Apply: Submit cover letter highlighting interest and relevant qualifications and resume to [email protected]; or submit via Indeed.com application portal. Preference given to applications received by May 11, 2026. The Fox Tucson Theatre is proud to be an Equal Opportunity employer. Women, BIPOC, individuals with disabilities, veterans, and those underrepresented in the live events field are strongly encouraged to apply.

ESSENTIAL DUTIES AND RESPONSIBILITIES The following duties are representative but not all‑inclusive.

Event Setup, Teardown, and Cross Department Support

• Coordinate and oversee setup and strike of all patron‑facing areas and equipment for events and activities of all types
• lmplement approved patron-facing setups including entry and exit configurations; wayfinding and informational signage; tables, chairs, stanchions, queuing and presentation elements; programs, accessibility, and service items; merchandise; VIP, special event, and donor services setups; parking and other ancillary support services equipment, and other event-specific items
• Collaborate with Program, Production, External Relations, and other Patron and Events staff to ensure patron‑facing setups align with approved event plans, schedules, safety, and accessibility requirements
• Provide logistical coordination and staffing support for cross‑department setups without assuming ownership of event content, services, or operations
• Assign and guide front of house staff and volunteers using established checklists to ensure efficient, accurate, accessible, and safe execution
• Conduct pre‑event and post‑event walkthroughs to confirm readiness, accessibility, safety, and proper reset of public and arrival areas

Show Floor Leadership & Patron Services

• Ensure patron safety, comfort, and enjoyment throughout the event experience by maintaining welcoming, accessible, orderly, and high‑service front of house operations in accordance with theatre policies and procedures.
• Serve as a visible, on‑site supervisor during events, modeling professionalism, hospitality, and approachability
• Provide direction, coaching, and real‑time support to patron services staff and volunteers
• Act as the primary point of contact for patron questions, concerns, accessibility needs, and service recovery, applying established guidelines consistently
• Support ADA accommodations and respond to patron access needs in accordance with policy
• Monitor lobby operations, patron flow, intermissions, and dismissals to ensure a safe, orderly, and high-service level environment
• Collaborate with production staff to align front of house activity with show timing and performance protocols
• Apply theatre safety, emergency, and security procedures consistently during events
• Respond appropriately to incidents or emergencies and escalate as required
• Ensure patron services staff follow established policies and reporting practices
• Proactively support a positive patron experience by anticipating needs, addressing service issues in real time, and coordinating staff, spaces, and services to promote patron safety, comfort, and enjoyment.

Administrative, Compliance & Operational

• Support training and onboarding of front of house staff and volunteer ushers using established service standards and materials
• Schedule and maintain effective, regular communications with part-time patron services event staff and volunteers, scheduling in accordance with approved staffing models
• Coordinate event‑related security scheduling per existing agreements and procedures
• Monitor, request, receive and organize front of house supplies, following approved ordering and inventory procedures
• Prepare and distribute event‑specific instructions, assignments, and updates
• Complete required documentation accurately and on time, including incident reports, nightly summaries, and operational notes
• Assist with maintaining current front of house procedures, training documentation, access, and safety materials
• Exercise sound judgment in real‑time situations and escalate safety, security, personnel, or policy exceptions as required
• Maintain professional boundaries and refer HR‑related matters (discipline, complaints, attendance issues) to department leadership

Facility Access & Event Readiness

• Ensure building opening and closing procedures are completed for each event in accordance with established security and access protocols; and perform those duties when scheduled
• Communicate promptly with department leadership regarding any access, safety, or security concerns

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below are representative of the education, experience, knowledge, skill, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

QUALIFICATIONS

• Minimum two (2) years of experience in customer service, hospitality, event operations, retail, or public‑facing environments; experience in a theatre, performing arts venue, museum, or live event setting preferred
• Demonstrated experience leading, training, or coordinating staff and/or volunteers within established procedures or guidelines
• Strong working knowledge of front of house operations, including patron flow, accessibility accommodations, and public‑facing space management
• Experience supporting or coordinating event setup and tear‑down across multiple event types or departmental uses
• Ability to work effectively across departments, serving as a supporting operational partner rather than a program owner
• Proven ability to follow established policies and procedures while exercising sound judgment in real‑time patron service situations
• Comfortable operating with accountability and initiative within defined authority and escalation protocols
• Strong organizational skills and attention to detail
• Excellent interpersonal, communication, and customer service skills; calm, professional demeanor in fast‑paced environments
• Basic computer proficiency, including email and scheduling tools; ability to learn venue‑specific systems
• CPR and First Aid certification required or ability to obtain
• Evening, weekend, and some weekday shifts required
• Prolonged standing and walking during events
• Ability to bend, reach, climb stairs, lift and carry up to 50 lbs occasionally and up to 30 lbs frequently
• Adequate hearing and vision to monitor public spaces and communicate effectively

Public Contact
This position has extensive direct contact with patrons, volunteers, artists, touring personnel, vendors, and community members. The Patron Services Supervisor is expected to represent the organization with professionalism, consistency, discretion, and a strong commitment to exceptional patron service.