FAQs

Q: How do I buy tickets?

We offer three easy ways to buy your tickets:

  1. Buy them online on this website (just find your event, select “buy tickets” and pick your seat)
  2. Purchase tickets over the phone by calling 520-547-3040
  3. Stop by the Box Office at 17 W Congress Street.

Please note, additional fees do apply when purchasing over the phone or online.

Q: Why does the Fox charge ticketing fees?

Ticketing fees are standard operating procedure in the performing arts industry, designed to help off-set the hard costs of selling tickets (per ticket fees from our online ticketing software company, box office staff time, etc.).  The Fox Tucson Theatre Foundation is proud of the fact that our ticket fees are less than the industry standard.  In addition, we happily waive fees for all tickets purchased directly from the box office window.

Q: What are your box office hours?

The box office is generally open Tues-Fri from 11 a.m. -6 p.m. and 2 hours prior to showtime for events on the weekend for most ticketed events.  The box office does stay open late for evening shows during the week.  Summer hours vary, check our website or call 520-547-3040 for more information.

Q: Where exactly is the box office?

Our current box office is located at the Fox Theatre at 17 W. Congress Street. Look for the windows just west of the main entrance and under the awning. We only staff the historic box office (the one right in front of the theatre’s main entrance) for special occasions.

Q: Where do I park?

Parking downtown is easy and convenient, with over 12 parking garages and lots and 1,000 parking meters. Metered spaces are located all along Congress and other streets downtown (parking is free at most meters after 5 p.m. and on weekends). Fox Parking Map for a map of parking garages/lots in the area.

The closest available designated ADA parking spot is located seven parking spots down from the theatre, directly in front of Street Taco and closest to Church Street on Congress. There are also various parking spaces located near the theatre on Congress, Stone, and Church.

Q: How do I get to the theatre?

Our physical address is 17 W. Congress Street. We are on Congress between Stone Avenue and Church Avenue.

  • If you are traveling East on I-10, take the Congress exit, and turn Left.
  • If you are traveling West on I-10, take the Congress exit, and turn Right.

Then proceed until Congress becomes Broadway Blvd. Turn left on 6th Avenue, then left on Congress heading west to 17 W. Congress.

If you are coming from north, you can take Stone Avenue to Congress and turn right. The Fox is the 2nd building on right.  From the East, the best route to take is Broadway into downtown, then veer left onto Congress and drive through downtown.

Q: Where can I eat dinner before the show?

The resurgence of Downtown Tucson has brought a thriving nightlife and an eclectic mix of dining opportunities to Tucson. Whether you are looking for light fare or a full dinner before the show, appetizers and drinks or a tasty treat after the show, there’s a little something for every palate. Click here to visit Downtown Tucson Partnerships website for a list of nearby eateries and bars.

Q: Can I see the inside of the theatre?

Sure! We offer a guided public tour once a month led by Tom Skinner, our resident historian. On Tom’s tour you can learn all about the Fox’s history and peek at some of the spaces not usually open to the public. Tours happen every second Tuesday of the month at noon and last about an hour. The tour is free, but we happily accept donations. Private tours for large groups can be scheduled by contacting Tamara Mack, our House Manager.

Unfortunately we are not able to open the doors to the public any other times during the day.

Our Fox tours are on hiatus during the summer months: June, July, August. We will resume September 12th at noon.

Q: What kinds of shows do you have?

The Fox Tucson Theatre offers a wide variety of live music, including country, classic rock, jazz & blues, and singer/songwriters.  In addition, we host many comedians, dance groups and live theatre performances. Some of the more renowned musicians who have played at the Fox over the past few years include: Willie Nelson, Merle Haggard, BB King, Jackson Browne, Pat Metheny, Pink Martini, Joan Baez, Gordon Lightfoot, The Harlem Gospel Choir, Jeff Bridges, Lyle Lovett, Cyndi Lauper, Mary Chapin Carpenter, Weird Al, and Pat Benatar. We also continue to honor the Fox’s legacy as a classic movie palace by screening several classic Hollywood films each month (programmed in partnership with the UA Hanson Film Institute).

Q:  What is “Will Call”?

Will Call is the line designated where patrons who have pre-purchased their tickets either online or by phone can pick up their tickets the day of the show. Will Call Tickets can be picked up anytime the Box Office is open. If coming to a show, there is no need to pick up your Will Call Tickets in advance – just come to the Will Call window when you arrive for the show (but feel free to give yourself a bit of extra time in case there is a line at Will Call)! The will call window is located at the box office.

Q: What do I need to bring to pick up my tickets?

Please bring a photo ID and your order # when you pick up your tickets at the box office.

Q: Can somebody else pick up my tickets?

We prefer that the ticket purchaser pick up their tickets but we will allow someone else to pick up tickets if the purchaser calls the box office to request a name change on their tickets. The new person picking up tickets must bring their photo ID as well as the ticket order number.

Q: Can I refund or exchange tickets?

Like most theatres and performing arts centers, we have an  ALL SALES ARE FINAL, NO REFUNDS OR EXCHANGES policy but we are happy to switch your tickets to a different name if you know someone who would like to come in your place. We also have the “Cheerful Exchange Policy” available for all Fox Tucson Theatre Foundation donors at the level of $250 (or more) annually. We will cheerfully exchange tickets to any performance (at least 48 hours prior to the show) with no questions asked.

Q: Do you serve food or drinks?

We proudly offer popcorn, snacks and Pepsi products at our concession stands. Our full service bar offers a large selection of red and white wines, craft and domestic beers and a variety of spirits. For more information on what we offer, please contact our Bar Manager, Gilbert at 520-547-8612.

Q: Is the theatre wheelchair accessible?

Yes, we have spaces that are wheelchair accessible on the floor along with companion seats. Please call the box office at 520-547-3040 to request any special seating arrangements.

Q: What are those loge seats?

At the Fox, loge seats are the first 4 rows of the balcony section (separated from the upper balcony by a walkway). Our loge seats are “love seats” that seat two people, so you only need to purchase one seat for every 2 people. These seats-for-two offer spectacular views of the entire theatre and stage and as an added bonus, they are very comfy!

Q: Can I take photos of my favorite band?

Each artist has different policies regarding film and photography. You are welcome to bring a camera (no professional cameras, please) and listen to the pre-show announcement about the artist’s preference.

Q: I’m interested in volunteering, how do I do that?

We’re always looking for new volunteers to join our team and help with office duties or ushering for our performances. Please email foxinfo@foxtucson.com to be contacted or see our Get Involved page.

Q: How do I find out what events are happening at the Fox?

We advertise our upcoming events in a variety of local publications and on local radio stations but the best way to stay in the loop about current and upcoming events is to join our weekly e-blast list, Click Here to sign up!

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and be the first to know about events at the Fox!