Below is a list of frequently asked questions regarding our reopening plans, guest safety, etc. Please do not hesitate to reach out via email if you need additional clarification or do not see your specific question(s) listed below, email@example.com.
A. Fox Tucson Theatre is certified by Pima County’s “Ready for You” program’s Reopening Health and Safety Requirements for attractions. These include:
Additional Guest Protocols
A. The Fox is currently determining a date when touring artists are both available and ready to tour and perform and when it reasonable to expect that public health conditions will allow for large-scale events.
Tentative plans are to begin public, in-person programming again in fall of 2021, with the exact date still to be announced. We’ll share definitive news gladly with everyone as soon as we have it!
A. Please hold on to your tickets, they are still good for all upcoming and re-scheduled events. We will follow up with you and other ticket holders whenever we have more information to share about your event.
Maintaining physical distancing during a concert may also necessitate that we revise our seating charts. Because every event is unique in terms of seating plans (i.e., number of tickets already sold, artist agreements, pricing levels, etc.), we may temporarily place holds on new ticket sales for events as a case by case basis until a workable plan is in place to adhere to the 6’ a part seating standard.
Additionally, it is important to note that concert dates may still change (or change again) as we progress into the year, constantly taking stock of our unique situation as a performing arts venue. Our guiding principle is that the Fox will be open again for large-scale events when it is safe for the staff, artists and audiences to do so.
A. With tentative plans in place to safely reopen in the fall of 2021, we are working with artists and entertainers to reschedule the remaining spring and summer, 2021 events. As soon as a new plan has been approved, we will open up any available tickets for sale and announce it on our website, social media and in our e-blasts.
A. Unfortunately, we don’t issue refunds if a show is rescheduled. There are a number of options available to you when considering what to do with your tickets:
COVID 19 Postponement Policy Refund Exception:
We understand that due to these extraordinary circumstances, not all ticket buyers will be able to attend these new showtimes. Upon notification of a date change, patrons will be given 30 days to request a refund (less fees). Refunds can take up to 30 days to be processed.
Contact our box office via email: firstname.lastname@example.org
A. Many things remain unknown in our current stage of planning. However, we will continue to update these pages, our social media and e-blasts as things progress. Right now, there are many physical and operating logistics that impact every aspect of what we do from the front office to front orchestra, from box office to backstage and from the audience to artist.
A. Most of our staff in the business offices are still working remotely. The administrative and box office staff are available for limited on site hours, as follows
Box Office: Wednesdays from 12pm – 4pm for Phone Only Requests — the Box Office window will not be open. To reach the Box Office at other times, email our Box Office Manager: Emily@foxtucson.com
Administrative Offices (Star Building): Tuesday & Wednesdays from 11am – 1pm
A. If you are not already signed up to receive our weekly e-blasts and monthly newsletter, now is a great time! We post our most up to date information on our website and send on-going updates to ticket holders and email subscribers. Following the Fox on Facebook and Instagram is another great way to find out what’s happening at the Fox and be welcomed in our social media community.
A. The first phase of our re-opening is in place in regards to our staff returning to work at the Fox (currently at limited capacity). Our employees are our most important assets and we are committed to providing a safe and healthy workplace.