Guest Safety Protocols & Re-Opening FAQs
COVID-19 Mitigation Policy
At the Fox, we are dedicated to fostering a safe workplace and patron experience in a public-facing organization within an industry that is connected to travel and large scale public gatherings. Our COVID-19 Preparedness Plan follows performing arts and event safety industry guidance and guidance developed by the State of Arizona, Centers for Disease Control and Prevention (CDC), Arizona Department of Health (AZDHS), state and federal occupational safety and health statutes, rules and standards, Arizona’s relevant and current Executive Orders, and Pima County Health guidance. The procedures and protocols in this plan are reviewed and updated frequently, as local conditions and public health guidelines may change, and are subject to change.
Effective for events on or after September 20, 2021:
Effective with events that take place on or after September 20, 2021the Fox:
- Requires all patrons to show proof of either full vaccination against COVID-19 or a negative COVID-19 test result taken within 72 hours prior to attendance. Tests must be from a medical facility or lab. At-home test results will not be accepted. The Fox’s preferred documentation for proof of vaccination status is the “digital vaccine card” on the CLEAR app. This app can be downloaded and used free from the Apple Store or the Google Play Store. The presentation of your original vaccination card or a clear picture along with a government issue photo ID will also be accepted.
- Cautions individuals who cannot or choose not to be vaccinated against attending.
- Requires all patrons, regardless of vaccination status, to wear a mask while attending events at the Fox, except for short periods when actively eating or drinking.
- Requires all on-site staff and volunteers to wear masks at public indoor events hosted by the Fox.
- Requires staff, volunteers, artists, and touring personnel with responsibilities that require them to work with the public and/or touring companies to be fully vaccinated.
- Asks that anyone experiencing symptoms stays home.
- Offers enhanced exchange and credit policy for ticket holders who may be ill.
Additional operational changes related to increased health and safety measures include:
- Increased air filtration
- Electrostatic mist disinfectant cleaning
- Regularly placed hand sanitizer stations accessible to employees, artists, and patrons
- Regular sanitizing of high-touch surfaces
- Print-at-home and phone scanned ticketing
- Stand-alone air filtration devices in working areas of the theatre, including backstage, and dressing rooms
- A designated COVID compliance officer for production and front of house areas
We thank you for the enthusiasm you bring to the safe return of live music in our lives!
*All policies are subject to updates and revisions as conditions warrant and public health guidance may change.
—————————————————————-
Below is a list of frequently asked questions regarding our reopening plans, guest safety, etc. Please do not hesitate to reach out via email if you need additional clarification or do not see your specific question(s) listed below, foxinfo@foxtucson.com.
HOW DO I SHOW PROOF OF VACCINATION OR NEGATIVE TEST RESULT WHEN I ARRIVE?
▾
Acceptable documentation must be shown at the door and includes any of the following:
- Official CDC issued COVID-19 vaccination record card showing full name, vaccine type, and vaccination course completion date(s)
- Digital verification of your vaccination record exclusively via the Clear mobile app (available through the Apple App Store or Google Play)
- Negative test results may be shown in digital or printed form and must clearly indicate the date of the test taken no more than 72 hours prior to the event. Tests must be from a medical facility/lab. At-home test results will not be accepted.
- Please also be prepared to show photo ID upon request to verify identity of the vaccination card/test holder
These requirements and options will be communicated with all ticket holders in reminder and other informational emails in advance of your show. Watch for details in your inbox, on our social media channels, and don’t ever hesitate to contact our box office with any questions you may have. We’re here to help.
WILL THE FOX CAPTURE OR RETAIN MY PRIVATE HEALTH INFORMATION?
▾
No. Similar to checking ID for age verification to purchase alcoholic beverages, Fox will verify information, but will not capture or retain patron data related to vaccination or test status.
HOW DOES THIS RELATE TO ARIZONA LAW?
▾
In April 2021, Arizona Governor Doug Ducey signed an Executive Order which prevents state and local governments from requiring Arizonans to provide vaccination status in order to receive services. Private businesses, such as the Fox, are not prohibited from requiring vaccination documentation in order to provide services or allow entry.
WHAT IF I FORGET MY PROOF OF VACCINATION/NEGATIVE TEST RESULT?
▾
In order to gain admission, proof will be required. Exceptions will not be granted. Thank you for your understanding and for doing your part to ensure that events continue with minimal interruption
WHAT IF I HAVE A MEDICAL CONDITION OR RELIGIOUS BELIEF THAT EXEMPTS ME FROM GETTING VACCINATED?
▾
Those for whom vaccination is not an option will be required to provide a negative COVID test result, taken no more than 72 hours prior to the event. Please plan to make an appointment in advance to ensure that you are able to get tested within the required window. Information on where to arrange for free testing in Pima County may be found here.
IF I'M VACCINATED, WILL I STILL HAVE TO WEAR A MASK?
▾
Yes. Per CDC recommendations and the current “high” level of community spread in Pima County, all persons regardless of vaccination status are required to wear a mask while attending events at the Fox, except for brief periods when actively eating or drinking.
WHAT ABOUT ATTENDEES UNDER THE AGE OF 12?
▾
As the vaccine has not been approved for use on those under age 12, a negative COVID test taken within 72 hours of the event will be required for all events except Youth & Family and Picture Palace Series events.
For Youth & Family and Picture Palace events scheduled between September 20 and December 31, 2021 – including films rated G, PG, or PG-13 – the Fox will have the following COVID mitigation protocols in place:
- Children under 12 may attend without need for vaccination or negative test, and must be accompanied by responsible adult.
- For these events, the Fox will limit venue capacity to a maximum of 350 individuals to allow for social distancing
- All those 12 and older must provide proof of vaccination or negative test result taken within 72 hours of the event.
- All attendees regardless of vaccination status are required to wear a mask.
I DO NOT PLAN TO GET VACCINATED OR TESTED PRIOR TO ATTENDANCE, SO WHAT NOW?
▾
We wish you would reconsider because this is a matter of public health, which has effectively shut down the live events industry for 18 months. However, if you would prefer to miss the show, we respect your choice. For those who have already purchased tickets choosing not to comply with the current safety procedures in place, please see the refund policy below.
WHAT'S THE TICKET REFUND POLICY?
▾
Please be advised that ticket purchases are nonrefundable. Health and safety policies and procedures, including but not limited to weapons and dangerous items search, providing proof of vaccination or negative COVID test status, mask requirements, and/or social distancing are all subject to change at any time after ticket purchases. Failure, reluctance, or refusal to comply with polices in place at the time of an event does not qualify for a refund. Changes in government regulations or recommendations, revisions to safety protocols as required by either the venue or performing artists, or fear of attending do not qualify for refunds. For tickets purchased prior to policy announcements on August 16, account credits may be considered if requested no less than 2 weeks prior to an event.
SO HOW CAN I GET VACCINATED OR WHERE CAN I GET TESTED?
▾
To find a free vaccination or testing site near you, click here. See you at the show!