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Guest Safety Protocols & Re-Opening FAQs

Below is a list of frequently asked questions regarding our reopening plans, guest safety, etc. Please do not hesitate to reach out via email if you need additional clarification or do not see your specific question(s) listed below, foxinfo@foxtucson.com.

Q. What Safety Protocols are in Place?

A. Fox Tucson Theatre is certified by Pima County’s “Ready for You” program’s Reopening Health and Safety Requirements for attractions. These include:

  • Protocols will be maintained by staff and security personnel for all guests.
  • Clear, visible signage with social distancing instructions in multi-use areas, “Masks Required by All” and warning requests to “Do Not Enter” if a guest is experiencing COVID-19 symptoms.
  • Hand sanitizer stations at theatre and restroom entrances.
  • Restroom doors are limited touch.
  • Indoor occupancy are reduced, based on current Pima County Health benchmarks.
  • Hand sanitizer stations available at entrances and restrooms.
  • Enhanced cleaning pre- and post-events in high-touch public areas.
  • Staff wellness and temperature checks when arriving for work with on-going rigorous self-checks and reports of any symptoms or exposure.

Additional Guest Protocols

  • Guests will be required to wear face masks at all times while in the Fox Tucson Theatre.
  • Guests must maintain 6-foot minimum distance from other guests not in their household group.
  • Guests will be asked upon arrival to report if they have experienced symptoms of COVID-19 or have been exposed in the past 48 hours to a known positive person. Anyone with symptoms or exposure will not be allowed entry and will be issued a full refund.
Q. When will the Fox be Re-Opening?

A. The Fox is currently determining a date when touring artists are both available and ready to tour and perform and when it reasonable to expect that public health conditions will allow for large-scale events.

Tentative plans are to begin public, in-person programming again in fall of 2021, with the exact date still to be announced. We’ll share definitive news gladly with everyone as soon as we have it!

Q. I currently hold tickets for an upcoming show. Are my tickets still good?

A. Please hold on to your tickets, they are still good for all upcoming and re-scheduled events. We will follow up with you and other ticket holders whenever we have more information to share about your event.

Maintaining physical distancing during a concert may also necessitate that we revise our seating charts. Because every event is unique in terms of seating plans (i.e., number of tickets already sold, artist agreements, pricing levels, etc.), we may temporarily place holds on new ticket sales for events as a case by case basis until a workable plan is in place to adhere to the 6’ a part seating standard.

Additionally, it is important to note that concert dates may still change (or change again) as we progress into the year, constantly taking stock of our unique situation as a performing arts venue. Our guiding principle is that the Fox will be open again for large-scale events when it is safe for the staff, artists and audiences to do so.

Q. I want to buy tickets to an upcoming show and it says the show is “New Date Pending." What does that mean?

A. With tentative plans in place to safely reopen in the fall of 2021, we are working with artists and entertainers to reschedule the remaining spring and summer, 2021 events.  As soon as a new plan has been approved, we will open up any available tickets for sale and announce it on our website, social media and in our e-blasts.

Q. I have tickets to a show that has been rescheduled and I can't attend on the new dates. Can I get a refund?

A. Unfortunately, we don’t issue refunds if a show is rescheduled. There are a number of options available to you when considering what to do with your tickets:

  • Donate your tickets back to the Fox. Donating the value of your tickets helps us support the people behind the work you love and minimize the fallout from this crisis.
  • Become a Donor-Member. Use the credit on your account toward the purchase of a membership.
  • Future performance. Apply your credit toward a future concert purchase.*
  • Spread the love. Give your tickets to a friend or take a credit and bring friends to a future performance.
  • Gift certificate. Apply the value toward a gift certificate.

COVID 19 Postponement Policy Refund Exception:

We understand that due to these extraordinary circumstances, not all ticket buyers will be able to attend these new showtimes. Upon notification of a date change, patrons will be given 30 days to request a refund (less fees).  Refunds can take up to 30 days to be processed.

Contact our box office via email: emily@foxtucson.com

Q. What kinds of things can I expect will change when the Fox re-opens?

A. Many things remain unknown in our current stage of planning. However, we will continue to update these pages, our social media and e-blasts as things progress. Right now, there are many physical and operating logistics that impact every aspect of what we do from the front office to front orchestra, from box office to backstage and from the audience to artist.

Q. Is the Box Office still open?

A. Most of our staff in the business offices are still working remotely. The administrative and box office staff are available for limited on site hours, as follows

Box Office: Wednesdays from 12pm – 4pm for Phone Only Requests — the Box Office window will not be open. To reach the Box Office at other times, email our Box Office Manager: Emily@foxtucson.com

Administrative Offices (Star Building): Tuesday & Wednesdays from 11am – 1pm

Q. How will I know when things change?

A. If you are not already signed up to receive our weekly e-blasts and monthly newsletter, now is a great time! We post our most up to date information on our website and send on-going updates to ticket holders and email subscribers. Following the Fox on Facebook and Instagram is another great way to find out what’s happening at the Fox and be welcomed in our social media community.

Q. What health and safety measures is the Fox taking related to staffing during Covid-19 shut down?

A. The first phase of our re-opening is in place in regards to our staff returning to work at the Fox (currently at limited capacity). Our employees are our most important assets and we are committed to providing a safe and healthy workplace.

  • Face coverings worn by staff and all visitors entering the building
  • Increased hand washing and sanitation of high touch areas
  • Staggered work shifts and limited personnel on site
  • Staff temperatures taken prior to all on-site shifts
  • Adherence to recommended 6-foot physical distance at all times
  • Ability to continue working from home as circumstances dictate
  • No in-person gatherings of four or more staff members at a time