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COVID-19 & Re-Opening FAQs

Q. When will the Fox be Re-Opening?

A. The Fox is currently determining a safe date to re-open. The health and well-being of our guests, employees and community is a top priority. It is extremely important that we have all of the complex safety, sanitization and physical distancing procedures in place before reopening, including revised event seating plans.

When we have more information about when we are able to re-open and have new safety protocols in place, we’ll share the news gladly with everyone!

Q. I currently hold tickets for an upcoming show. Are my tickets still good?

A. Please hold on to your tickets, they are still good for all upcoming and re-scheduled events. We will follow up with you and other ticket holders whenever we have more information to share about your event.

In addition, it is important to note that concert dates may still change (or change again) as we progress into the summer and fall and take stock of our unique situation. Our guiding principle is that the Fox will be open again when it is safe for the staff, artists and audiences to do so.

Q. I want to buy tickets to an upcoming show and it says the show is “Closed.” What does that mean?

A. Maintain physical distancing during a concert necessitates that we revise our seating charts. Because every event is unique in terms of seating plans (i.e., number of tickets already sold, artist agreements, pricing levels, etc.), we will temporarily put a hold on new ticket sales for each event on a case by case basis until a workable plan is in place to adhere to the 6’ a part seating standard. As soon as a new plan has been approved, we will open up any available tickets for sale and announce it on our website, social media and in our e-blasts.

Q. I have tickets to a show that has been rescheduled and I can't attend on the new dates. Can I get a refund?

A. Unfortunately, we don’t issue refunds if a show is rescheduled. There are a number of options available to you when considering what to do with your tickets:

  • Donate your tickets back to the Fox. Donating the value of your tickets helps us support the people behind the work you love and minimize the fallout from this crisis.
  • Become a member. Use the credit on your account toward the purchase of a membership.
  • Future performance. Apply your credit toward a future concert purchase.*
  • Spread the love. Give your tickets to a friend or take a credit and bring friends to a future performance.
  • Gift certificate. Apply the value toward a gift certificate.

COVID 19 Postponement Policy Refund Exception:

We understand that due to these extraordinary circumstances, not all ticket buyers will be able to attend these new showtimes. Upon notification of a date change, patrons will be given 30 days to request a refund (less fees).  Refunds can take up to 30 days to be processed.

Contact our box office via email: emily@foxtucson.com

Q. What kinds of things can I expect will change when the Fox re-opens?

A. Many things remain unknown in our current stage of planning. However, we will continue to update these pages, our social media and e-blasts as things progress. Right now, there are many physical and operating logistics that impact every aspect of what we do from the front office to front orchestra, from box office to backstage and from the audience to artist.

Q. What events have been affected by the Coronavirus (COVID-19)?

A. Thankfully, concert cancellations were few and we’ve been encouraged by the number of artists who have already rescheduled or are actively trying to secure new dates. A current list is as follows:

Altan (Original Date 3/14) > Rescheduled for 11/6/2020

The Music of Cream (Original Date 3/15) > New Date Pending

Big Bad Voodoo Daddy (Original Date 3/20) > New Date Pending

Amy Grant (Original Date 3/25) > Rescheduled 2/25/2021

Atlanta Rhythm Section w/ Firefall (Original Date 3/28) > Rescheduled 11/12/2020

Magical Journey, A Spectacular (Original Date 4/4) > New Date Pending

Oak Ridge Boys (Original Date 4/9) > Rescheduled 4/15/2021

Chris Perondi’s Stunt Show (Original Date 5/3) > Rescheduled 5/9/2021

Paula Poundstone (Original Date 5/8) > Rescheduled 2/4/2021

Lindsey Buckingham (Original Date 5/12) > New Date Pending

Puddles Pity Party (Original Date 5/19) > Rescheduled 10/7/2020

Taj Mahal (Original Date 6/12) > New Date Pending

Q. Is the Fox still open for tours?

A. The Fox will remain closed to the public for the foreseeable future. Until we deem the building is safe to reopen to outside visitors, we will not be conducting tours.

Q. Is the Box Office still open?

A. Most of our staff in the business offices are still working remotely. The administrative and box office staff will return at a limited time capacity starting June 10th. Limited hours are as follows:

Box Office: Wednesdays & Fridays from 12pm – 4pm

Administrative Offices (Star Building): Wednesdays & Fridays from 11am – 1pm

Q. How will I know when things change?

A. If you are not already signed up to receive our weekly e-blasts and monthly newsletter, now is a great time! We post our most up to date information on our website and send on-going updates to ticket holders and email subscribers. Following the Fox on Facebook and Instagram is another great way to find out what’s happening at the Fox and be welcomed in our social media community.

Q. What health and safety measures is the Fox taking related to Covid-19?

A. The first phase of our re-opening is in place in regards to our staff returning to work at the Fox (currently at limited capacity). Our employees are our most important assets and we are committed to providing a safe and healthy workplace.

  • Face coverings worn by staff and all visitors entering the building
  • Increased hand washing and sanitation of high touch areas
  • Staggered work shifts and limited personnel on site
  • Staff temperatures taken prior to all on-site shifts
  • Adherence to recommended 6-foot physical distance at all times
  • Ability to continue working from home as circumstances dictate
  • No in-person gatherings of four or more staff members at a time