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Guest Safety Protocols & Re-Opening FAQs

COVID-19 Mitigation Policy

At the Fox, we continue to remain dedicated to fostering a safe workplace and patron experience in a public-facing organization within an industry that is connected to travel and large scale public gatherings. Our COVID-19 Preparedness Plan follows performing arts and event safety industry guidance and guidelines developed by the State of Arizona, Centers for Disease Control and Prevention (CDC), Arizona Department of Health (AZDHS), state and federal occupational safety and health statutes, rules and standards, Arizona’s relevant Executive Orders, and Pima County Health guidance. The procedures and protocols in place are reviewed and updated frequently, as local conditions and public health guidelines evolve, and are subject to change.

Effective for all events at this time, the Fox – 

  1. Requires all patrons ages 5 and up to show proof of either full vaccination against COVID-19 or a negative COVID-19 test result taken within 24 hours prior to attendance. Tests must be from a medical facility or lab. At-home test results will not be accepted. The Fox’s preferred documentation for proof of vaccination status is the “digital vaccine card” on the CLEAR app. This app can be downloaded and used free from the Apple Store or the Google Play StoreThe presentation of your original vaccination card or a clear picture along with a government issue photo ID will also be accepted.
  2. Cautions individuals who cannot or choose not to be vaccinated against attending.
  3. Recommends that all patrons who are more than 6 months post their second vaccination to receive a booster.
  4. Will define “full vaccination” as a patron receiving both the initial doses and a booster as of March 20, 2022.
  5. Requires all patrons, regardless of vaccination status, to wear a mask while attending events at the Fox, except for short periods when actively eating or drinking.
  6. Recommends that all patrons wear N95 or surgical masks rather than cloth.
  7. Requires all on-site staff and volunteers to wear masks at public indoor events hosted by the Fox.
  8. Requires staff, volunteers, artists, and touring personnel with responsibilities that require them to work with the public and/or touring companies to be fully vaccinated.
  9. Asks that anyone experiencing symptoms stays home.

Additional operational changes related to increased health and safety measures include:

  1. Increased air filtration with upgraded ventilation filters
  2. Electrostatically applied mist disinfectant cleaning
  3. Regularly placed hand sanitizer stations accessible to employees, artists, and patrons
  4. Regular sanitizing of high-touch surfaces
  5. Print-at-home and phone scanned ticketing
  6. Stand-alone air filtration devices in working areas of the theatre, including backstage, and dressing rooms
  7. A designated COVID compliance officer for production and front of house areas

We thank you for the enthusiasm you bring to the safe continuation of live music in our lives!

*All policies are subject to updates and revisions as conditions warrant and public health guidance may change.

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Below is a list of frequently asked questions regarding our reopening plans, guest safety, etc. Please do not hesitate to reach out via email if you need additional clarification or do not see your specific question(s) listed below, foxinfo@foxtucson.com.

HOW DO I SHOW PROOF OF VACCINATION OR NEGATIVE TEST RESULT WHEN I ARRIVE?

Acceptable documentation must be shown at the door and includes any of the following:

  • Official CDC issued COVID-19 vaccination record card showing full name, vaccine type, and vaccination course completion date(s)
  • Digital verification of your vaccination record exclusively via the Clear mobile app (available through the Apple App Store or Google Play)
  • Negative test results may be shown in digital or printed form and must clearly indicate the date of the test taken no more than 24 hours prior to the event. Tests must be from a medical facility/lab. At-home test results will not be accepted.
  • Please also be prepared to show photo ID to verify identity of the vaccination card/test holder

These requirements and options will be communicated with all ticket holders in reminder and other informational communications in advance of your show. Watch for details in your inbox, on our social media channels, and directly via SMS communications.  As always, don’t ever hesitate to contact our box office with any questions you may have. We’re here to help.

WILL THE FOX CAPTURE OR RETAIN MY PRIVATE HEALTH INFORMATION?

No. Similar to checking ID for age verification to purchase alcoholic beverages, the Fox will verify information, but will not capture or retain patron data related to vaccination or test status.

HOW DOES THIS RELATE TO ARIZONA LAW?

In April 2021, Arizona Governor Doug Ducey signed an Executive Order which prevents state and local governments from requiring Arizonans to provide vaccination status in order to receive services. Private businesses, such as the Fox, are not prohibited from requiring vaccination documentation in order to provide services or allow entry.

WHAT IF I FORGET MY PROOF OF VACCINATION/NEGATIVE TEST RESULT?

In order to gain admission, proof will be required. Exceptions will not be granted. Thank you for your understanding and for doing your part to ensure that events continue with minimal interruption.

WHAT IF I HAVE A MEDICAL CONDITION OR RELIGIOUS BELIEF THAT EXEMPTS ME FROM GETTING VACCINATED?

Those for whom vaccination is not an option a negative COVID test result taken no more than 24 hours prior to the event will need to be presented. Please plan to make an appointment in advance to ensure that you are able to get tested within the required window. Information on where to arrange for free testing in Pima County may be found here.

IF I'M VACCINATED, WILL I STILL HAVE TO WEAR A MASK?

Yes. Per CDC recommendations and the current “high” level of community spread in Pima County, all persons regardless of vaccination status are required to wear a mask while attending events at the Fox, except for brief periods when actively eating or drinking.  At this time, the Fox highly recommends using an N95 or surgical mask instead of those made of cloth.

WHAT ABOUT ATTENDEES UNDER THE AGE OF 12?

Proof of vaccination or a negative COVID test taken within 24 hours of the event will be required for all patrons 5 years of age or more for all events.

 

I DO NOT PLAN TO GET VACCINATED OR TESTED PRIOR TO ATTENDANCE, SO WHAT NOW?

We wish you would reconsider because this is a matter of public health, which effectively shut down the live events industry for 18 months. However, if you would prefer to miss the show, we respect your choice. For those who have already purchased tickets choosing not to comply with the current safety procedures in place, please see the refund policy below.

WHAT'S THE TICKET REFUND POLICY?

Please be advised that ticket purchases are nonrefundable. Health and safety policies and procedures, including but not limited to weapons and dangerous items search, providing proof of vaccination or negative COVID test status, mask requirements, and/or social distancing are all subject to change at any time after ticket purchases. Failure, reluctance, or refusal to comply with polices in place at the time of an event does not qualify for a refund. Changes in government regulations or recommendations, revisions to safety protocols as required by either the venue or performing artists, or fear of attending do not qualify for refunds.  For tickets purchased prior to policy announcements on August 16, 2021, account credits may be considered if requested no less than 2 weeks prior to an event.

SO HOW CAN I GET VACCINATED OR WHERE CAN I GET TESTED?

To find a free vaccination or testing site near you, click here. See you at the show!